Their VPN does not detect the proper network interface on your machine, and is often NOT securing you even if their site says you are secured. *YOU ARE NOT*
Don’t bother writing to tech support. You will get people in central america who send you junk form replies and have no idea what they are doing. When you look for a way to get a refund, because they spout a lot about their 30 day money back guarantee, you will not find one. There is no way to cancel and request a refund. As soon as you email them demanding it, you will be ignored.
DO NOT SIGN UP FOR THIS SERVICE: IT IS A SCAM